How quickly will I receive a response to my query?

Modified on Mon, 17 Jun 2019 at 09:29 AM

If you talk to us on Web Chat or the phone we will resolve your query while talking to you if that is possible. If we do have to take something away for another team member to investigate it may take a few days to come back to you and we will confirm the time line. 


If you send an e-mail the SLA is 5 business days.

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